Smith: Driving IT Innovation

Read Chapter 1

Product Details

Paperback | $24.50 | ISBN 978-1-943153-64-0
E-Book | $15.99 | ISBN 978-1-943153-63-3
November 6, 2018 | 256 Pages | 6 x 9″



Section I. Opportunity Drivers

Chapter 1. Artificial Intelligence
Chapter 2. The API Economy
Chapter 3. Emerging Technologies

Section II. Discovery Drivers

Chapter 4. Thought Leadership
Chapter 5. Digital Strategy
Chapter 6. Experimentation

Section III. Delivery Drivers

Chapter 7. Redefining IT Governance
Chapter 8. Managing IT Disruption
Chapter 9. DevOps


Driving IT Innovation

A Roadmap for CIOs to Reinvent the Future

Heather A. Smith & James D. McKeen

About the Book

Why do many great IT departments fail at innovation?

The astounding speed of technological progress and evolution is pushing some companies to the front of the pack while leaving others playing catch-up. Information technology (IT) professionals are on the front lines of this battle and, in order to win, they must develop the capabilities and leadership mindset to innovate and thrive in the digital world.

Driving IT Innovation is a practical blueprint that IT executives and managers can use to learn how to propel innovation through IT. Two of the leading academic experts on IT provide a detailed examination of the three stages that drive innovation—opportunity, discovery, and delivery—and how IT departments can support initiatives in each phase. Through extensive interviews and interactive sessions with senior IT executives and managers from leading-edge organizations across a variety of industries, the authors distill best practices and guidelines for successful IT innovation.

Praise for Driving IT Innovation

“As a CIO focused on transformation, I found the content in this book extremely relevant and actionable for developing IT talent. It succinctly addresses the mix of skills needed to be a successful technologist in today’s fast-paced business climate.”

Julia Anderson, Global CIO, Smithfield Foods

“What an informative read. This book is truly for IT practitioners trying to find the right mix between innovation, strategy, and “keeping the lights on.” The recommendations have been thought through from all angles and can be applied across a broad spectrum of industries. I highly recommend this book to anyone trying to leverage IT to generate business value.”

Vineet Gupta, CIO Luxury Brands, AccorHotels

“Innovation has become the primary driver for organizations to handle disruption – fending it off or doing the disrupting themselves. But innovation itself is a tough nut to crack. In their new book Smith and McKeen have found the right nutcracker. Their logical blueprint for approaching innovation is an essential guidebook for IT organizations. This book, however, goes way beyond that. It should be considered mandatory reading for every organization that works with IT. Highly recommended!”

Kelly Kanellakis, VP, Architecture and Ecosystems, Dell EMC

“This is one of those rare books that provides clear and concise understanding of the technology drivers of innovation and what actions to take to advance it. The practical recommendations based on real world experiences from IT executives comes through. This is a great guide for any IT organization wanting to be a strategic partner in taking their company to the next level of innovation.”

Bruce Leidal, CIO, Carestream Health

“The accumulation of information systems building expertise and information technology advances over the last half century have created a global innovation avalanche. All around the world IT innovation is changing everyday life. Every enterprise now needs an action-oriented blueprint for IT-driven innovation. Heather Smith and Jim McKeen provide the framework and insights for you to make a plan for an innovative future by drawing upon the insights they have gained from their extensive field research over multiple decades. This is a book to read carefully and consult frequently.”

Rick Watson, J. Rex Fuqua Distinguished Chair for Internet Strategy,
Terry College of Business, University of Georgia

About the Authors

Heather A. Smith photo

Heather A. Smith has been named the most-published researcher on IT management issues in two successive studies (2006, 2009). A senior research associate with Smith School of Business at Queen’s University in Kingston, Ontario, she is the author of eight books, the most recent being IT Strategy and Innovation, 4th ed. (Prospect Press, 2018). She is also a senior research associate with the American Society for Information Management’s Advanced Practices Council. A former senior IT manager, she is co-director of the IT Management Forum and the CIO Brief, which facilitate interorganizational learning among senior IT executives. Heather consults and collaborates with organizations worldwide.

James D. McKeen photo

James D. McKeen is Professor Emeritus at the Smith School of Business at Queen’s University and Senior Vice President and Chief Technology Officer at Empire Life Insurance in Kingston, Ontario. He has worked in the IT field for many years as a practitioner, researcher, and consultant. In 2011, he was named the “IT Educator of the Year” by ComputerWorld Canada. Jim has taught at universities in Canada, New Zealand, United Kingdom, France, Germany, Ukraine, and the United States. His research is widely published in a number of leading journals, and he is the coauthor (with Heather Smith) of eight books on IT strategy and management. Their 2015 book IT Strategy: Issues and Practices was the best-selling IT Strategy textbook in the United States.


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